Refund Policy

1. General Refund Framework

We strive to be transparent partners. Our policies reflect the irrevocable nature of engineering labor, custom code, cloud deployment, and intellectual property while safeguarding client investments.

2. Monthly Maintenance & Hosting Support Plans

For monthly recurring web maintenance, SLA, and cloud hosting management subscriptions:

• First Month Satisfaction Guarantee
  If you are not satisfied with our maintenance or support services within the first 30 days, you may request a review for a refund of the current month's service fee.
• Service Cancellation
  You may cancel your monthly maintenance subscription at any time with 30 days written notice.
• No Partial Refunds
  We do not provide partial refunds for unused portions of an ongoing monthly billing cycle.
• Deliverables Handover
  All source code, database backups, and documentation created during the active billing period will be delivered regardless of cancellation.

3. Annual Maintenance & Cloud Support Agreements

For annual prepaid web platform maintenance and support agreements:

• 60-Day Guarantee
  If you are not satisfied within the first 60 days, you may request a prorated refund for the unused service months.
• After 60 Days
  No refunds are available after the initial 60-day period.

4. Custom Project Milestones & Development Fees

• Discovery & Architecture Fees
  Non-refundable once technical requirements gathering and system architecture blueprinting have commenced.
• Project-Based Milestone Work
  Refunds considered only if we fail to deliver the agreed-upon development scope for that specific milestone.
• Approved & Deployed Work
  No refunds for code modules, web platforms, or custom features that have been tested, approved, and accepted into production.

5. Third-Party Licenses & Cloud Infrastructure Costs

For third-party expenses and hosting infrastructure:

• Cloud & Server Spend
  Funds remitted directly to cloud providers (AWS, Google Cloud, Vercel) or domain registrars are non-refundable.
• Third-Party Software & API Licenses
  Fees for third-party software licenses, API subscriptions, or plugins are subject to the respective vendor's policies.

6. Refund Exclusions

Refunds will NOT be provided in the following situations:

• Failure to provide necessary server credentials, API access, or timely milestone approvals
• Changes in project scope or business direction after development sprint has commenced
• Third-party platform outages or cloud provider disruptions outside our direct control
• Violation of our Terms of Service
• Web deliverables already deployed, accepted, or running in active production

7. Refund Request Process

• Contact us in writing at contact@advertiq.site
• Include your company name, project details, and reason for the refund request
• Allow 5-10 business days for our engineering management team to review and respond
• If approved, refunds will be processed within 10-15 business days to the original payment method